School Tech Services
By Sonic Device Repair
Accidental Damage Protection Plan
- SDR Accidental Damage Protection Plan Tracks Device Coverage by Serial Number
- SDR Accidental Damage Protection Plan Covers Shipping, Local Pick Up, and Shipping Insurance
- SDR Accidental Damage Protection Has No Deductible or Claim Limit or Disqualifiers
- Once Device is Enrolled in SDR Accidental Damage Protection Every Repair Outside of Battery Replacement or Device Replacement during Enrollment Term
- SDR Accidental Damage Protection Covers Each Device For Unlimited Repairs
Competitor Depot Warranty
- Depot Level Warranty Does Not Cover Student Use or Accidental Damage-Only Manufacture Defective Part
- Even if Manufacture Part is Defective the Claim Can be Denied Due to Signs of Device Use or Damage (Normal Wear and Tear)
- Depot Level Warranty May Not Cover Shipping or Pick Up
After initial warranty dues are paid there’s no deductible or fees unless repair are outside of accidental damage protection coverage. SDR will use best discretion in these instances and will work with you for these types of repairs.
Accidental Damage Protection Plans
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- Protection plans cover new devices enrolled within 30 days of purchase
- Devices can be re-enrolled in accidental damage plans when the chosen term is complete
- File a claim through online Asset Tag Management Portal
- Coverage commences on the date of enrollment, ensuring that devices are safeguarded against unexpected incidents right from the start of the plan.
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Sonic Device Repair Complimentary White Glove Delivery Services:
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- Google ® Certified Service Technicians for Licensing & Domain Configuration
- Asset Tag Application and Registration
- Applying Cases/Shells or Any Additional Accessories
- Quality Check of All Units Before Delivery
- Shipping and Pick-up According to Schedule
- Direct Support & Assistance with your Sales Representative
- Installation of Applications & Software as Requested
What is Covered?
SDR Accidental Damage Protection Plans cover “Accidental Damage” including, but not limited to:
- Drops
- Power Failure
- Cracked Screens
- Motherboard Repair
- Bezels/Frames/Housing
- Keyboard Damage
- Liquid Exposure/Submersion
- Software Support
- Operating System Failure
- Hard Drive Failure
- Component Mechanical Failure
- Webcams, Disc, Drives, Microphones
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Battery replacement and repair is not covered under protection plans
Step 1: Approve Repair Service Cost For Device Inventory
- Provide Existing Device Models and Quantity
- Provide Common Repair and Repair Frequency
- Provide Purchase Price or Repair Budget
- Repair Cost are Pre-Authorized before Shipment
Step 2: Contact Your Account Per To Schedule Service
- Call, Email, or Submit Webform to Request Repair Services
- Prepare Device Total Model, Quantity, and Reported Issues
- Package Devices Carefully and Request 1 Shipping Label Per Box
Step 3: Print Shipping Label & Prepare Devices For Pick Up
- SDR Account Rep will Create and Email UPS Shipping Labels
- UPS Pick Up Scheduled at Front Office for Preferred Date
- SDR Account Rep Reminds IT Manager or Front Desk or Pick Up
- Device are Insured against Loss, Theft, or Damage during Transit
Step 4: Devices Arrive & Repair Are Completed
- Device are Diagnosed and Quoted Per the Rate Agreement
- Discounts and Credits are Applied to Invoice
- Invoice is Forwarded, Repairs are Processed
- 1-2 Weeks to Process Repairs
Step 5: Quality Check & Payment Processing
- ACH Direct Transfer, Check, Credit Card, NET 30 Terms
- Quality Check Performed Prior to Return Shipment
- UPS Return Tracking Number Provided and Devices Delivered
- 90 Days Rework Guarantee on Performed Repair
- Free Pick Up
- Zero Deductible
- Unlimited Claims
- Free Shipping Insurance
- Flexible Payment Schedule
- Free Inbound & Outbound Shipping
- Accidental and Manufacturer Defect Covered
- Online Access to Inventory Management and Claims Portal